Frequently asked question
OUR POLICIES
WE value respect, having fun, communication. We would love for you have the these values wrapping around you and give that feeling of the snuggle with a super soft puppy. with that said here are a few bits of info to help everything be clear as mud.
When booking an appointment, a credit card must be held on file.
NEED TO CANCEL?
We get it! Life gets in the way of life sometimes.. Lets work together on this. give us a holler and we will work to find a better time for all you hair love. We will try to be as flexible as possible. When it comes to cancelling appointments we require notice a minimum of 24 hours before your set appointment. Cancellation under 24 hours will be charge a $100 rebooking fee if you wish to book a future appointment. We send a 7 day notice out for appointments. We would love as much notice as possible. In the eventuality of a “no show/no call” or “last minute” cancellations occurs it is up to the discretion of the salon to to charge with out notice to the card on file a 100% of services that had been booked.
Frequently asked question
RUNNING LATE?
Shades Hair & Co. is a very popular Salon. This means we’re usually booked to capacity. If you show up late to your appointment (without letting us know), we can’t guarantee we’ll be able to give you the complete allotted time since we don’t want to keep any of our other clients waiting unnecessarily. If you are running more than 15 minutes late to your appointment, it will be rescheduled or cancelled.
Frequently asked question
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